What this code means The employee self service request could not be completed.
Modules where it appears Primary module: Employee Self Service. This code can be returned by the Eprecus web portal, public API, or supported mobile application whenever that client invokes the affected module. The exact screen or endpoint depends on the action being attempted.
When this code can arise The ESS session, employee link, feature access, or submitted information is invalid.
How to prevent it Use the employee's own active ESS account and confirm the organization link and feature access before submitting an ESS action.
Steps to resolve 1. Record the exact code, the time of the attempt, and the trace ID when one is shown. 2. Review the affected record or request in the active organization and correct the condition described above. 3. Sign in again, confirm the organization key, and contact HR if the issue continues. 4. Retry once after the underlying condition is corrected. Do not repeatedly resubmit a financial, payroll, or integration operation without checking its current state.
When to contact support Open a protected support ticket only after the preventive and resolution steps have been completed. Include the code, trace ID, affected module, time of occurrence, and non-sensitive business context. Never include passwords, tokens, or full personal identifiers.