What this code means Payroll hours are missing or invalid.
Modules where it appears Primary module: Payroll. This code can be returned by the Eprecus web portal, public API, or supported mobile application whenever that client invokes the affected module. The exact screen or endpoint depends on the action being attempted.
When this code can arise Regular, overtime, or double-time hours are missing, negative, or unavailable for the selected payroll period.
How to prevent it Run payroll validation, keep periods and jurisdiction variables current, and resolve all worker, hours, leave, and bank blockers before execution.
Steps to resolve 1. Record the exact code, the time of the attempt, and the trace ID when one is shown. 2. Review the affected record or request in the active organization and correct the condition described above. 3. Open Manual Work Hours, correct and save the batch, then rerun payroll validation. 4. Retry once after the underlying condition is corrected. Do not repeatedly resubmit a financial, payroll, or integration operation without checking its current state.
When to contact support Open a protected support ticket only after the preventive and resolution steps have been completed. Include the code, trace ID, affected module, time of occurrence, and non-sensitive business context. Never include passwords, tokens, or full personal identifiers.