Who this guide is for Cashiers, customer service staff, and supervisors handling an approved return.
Before you start Have the original receipt or sale reference, returned goods or service evidence, return reason, and approval when required.
Steps 1. Open the original sale or use the returns workspace to locate the correct order. 2. Confirm the customer, items, quantity, original tender, return reason, and condition of returned goods. 3. Select the approved return or refund method and enter only the accepted quantity and amount. 4. Complete the supervisor approval step when the screen or policy requires it. 5. Give the customer the refund confirmation and ensure returned stock is routed according to the inventory policy.
Check your work The refund is linked to the original sale, the amount is correct, and inventory or financial effects are visible only once.
When to stop and ask for help Stop if there is no verifiable original sale, the return period is expired, or the requested refund method differs from policy.