E Eprecus Support
Documentation

PLATFORM Support doctrine

Manage tenant limits, capacity warnings, and approved adjustments

See live usage, understand enforced limits, avoid blocked operations, and request an approved tenant limit adjustment through Support.

1. Review capacity before a critical operation Open Tenant Limits to see each allocation, live usage, warning state, and billing-cycle reset information. The page is the authoritative tenant view; do not rely on a past import total or a spreadsheet estimate.

2. Understand warnings and blocks At 80 percent usage Eprecus warns authorized administrators. At 100 percent it blocks the protected create, activation, posting, upload, import, or scheduling action. A final invoice or order posting can be blocked while drafts remain available. File uploads stop at capacity, and imports stop before they create records beyond a hard allocation.

3. Request a change Choose Request a limit adjustment for the relevant resource. State the requested allocation, reason, expected duration, and deadline. The request is recorded as a support ticket for system-administrator review.

4. Approval and enforcement Only a system administrator can approve and apply an upgrade or downgrade. A tenant administrator cannot override its own allocation, bypass a guard through an import, or reuse a reservation after it expires. Monthly invoice and order limits reset with the billing cycle; other limits remain until changed by an approved allocation.

5. Plan the governed resources Limits can govern active system users, employee records, inventory products, files and maximum file size, monthly final invoices and orders, final payroll executions, POS registers, branches and warehouses, and scheduled background work.