API API and Webhooks
8.7 Support Patterns and Reliability Guidance Audience: [SUPPORT], [SECURITY REVIEW] Use diagnostics, delivery history, and sync logs before retrying or recreating any live connection. Keep password recovery, sign-out, and emergency access actions inside the approved support process. Prefer visible status review and single retries over repeated blind resubmission. Record the reason, owner, and outcome of every production intervention.
Audience: [SUPPORT], [SECURITY REVIEW]
Use diagnostics, delivery history, and sync logs before retrying or recreating any live connection. Keep password recovery, sign-out, and emergency access actions inside the approved support process. Prefer visible status review and single retries over repeated blind resubmission. Record the reason, owner, and outcome of every production intervention.
Source: Eprecus user manuals, vol-07-rest-api-webhooks.pdf