API Keys and Connectors
8.4 API Keys and Connectors Audience: [INTEGRATION ADMIN], [IMPLEMENTATION LEAD]
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Documentation
API
API and Webhooks
Integration setup, API access, webhooks, and delivery reliability.
Authentication and Workspace Selection
8.2 Authentication and Workspace Selection Audience: [INTEGRATION ADMIN], [SECURITY REVIEW]
Read articleIntegration Center Basics
8.1 Integration Center Basics Audience: [INTEGRATION ADMIN], [IMPLEMENTATION LEAD] Use the left navigation and settings workspaces to manage integration access. In day-to-day operations, most teams work from Settings > Integrations, then move between API Keys, Connectors, Webhooks, Delivery Log, and Omnichannel. WorkspaceWhat you use it for Settings > Integrations > API KeysCreate, label, reveal, and revoke API keys used by approved applications. Settings > Integrations > ConnectorsCreate named connections to external services and run connection tests. Settings > Integrations >...
Read articleOmnichannel and Public Utility Tools
8.6 Omnichannel and Public Utility Tools Audience: [INTEGRATION ADMIN], [SUPPORT]
Read articleProfile, Verification, and 2FA
8.3 Profile, Verification, and 2FA Audience: [INTEGRATION ADMIN], [SECURITY REVIEW]
Read articleSupport Patterns and Reliability Guidance
8.7 Support Patterns and Reliability Guidance Audience: [SUPPORT], [SECURITY REVIEW] Use diagnostics, delivery history, and sync logs before retrying or recreating any live connection. Keep password recovery, sign-out, and emergency access actions inside the approved support process. Prefer visible status review and single retries over repeated blind resubmission. Record the reason, owner, and outcome of every production intervention.
Read articleWebhooks and Event Delivery
8.5 Webhooks and Event Delivery Audience: [INTEGRATION ADMIN], [SUPPORT]
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