Who this guide is for Cashiers and sales staff processing an in-person sale.
Before you start Confirm the correct register is open, the customer is selected when required, and the products or services are ready to sell.
Steps 1. Start a new POS order and add items by scan, search, or approved selection. 2. Review quantities, prices, discounts, tax, and customer details before moving to payment. 3. Choose the tender type, enter the amount received or authorization details, and wait for the payment response. 4. Confirm the order only once payment is approved or the proper alternative tender is recorded. 5. Provide the receipt or invoice through the customer's approved delivery method and confirm the order is completed.
Check your work The completed sale has the correct items, total, tender, tax, and customer or receipt details.
When to stop and ask for help Stop if a card payment status is unclear, a discount needs approval, or the customer disputes the total before completion.