E Eprecus Support
Documentation

MOBILE_ERP Support doctrine

Eprecus ERP Mobile support and device guidance

Reliable support for manager and administrator mobile workflows, including device enrollment, permissions, notifications, biometric sign-in, and secure recovery.

1. Supported use Eprecus ERP Mobile supports approved manager and administrator work. Confirm the active organization before acting on HR, payroll, finance, security, device, or approval information.

2. Device features The app can use notifications, biometrics, camera, and location-aware workflows when the tenant enables the feature and the user grants the related permission. A missing permission affects only that feature.

3. Before reporting an issue Check the app version, phone operating-system version, connection, device date and time, active organization, and current session. Refresh the record before retrying an update because another user may have changed it.

4. Security recovery For a lost, shared, or compromised device, use Device Management to review history, force logout, or ban the device. Do not share verification codes or approve an unfamiliar sign-in.