8.7.6 Close Deliveries and Reconcile Exceptions
After customer collection or courier confirmation, reopen the linked order and confirm the final outcome against the printed pick slip. Update the order notes with the delivery result, exception reason, or return-to-branch comment when the route did not complete as planned. Use the branch order status and warehouse evidence to confirm the order is operationally closed. Integration queue visibility is a technical follow-up item, not the warehouse close signal. If the driver returns with missing, refused, or damaged items, move the stock back into a controlled warehouse location and document the exception before making the goods available for resale. Where delivery failed because of stock or labeling issues, review Inventory Movements, Inventory Summary, and the source order notes the same day so repeat errors do not roll into the next dispatch batch.