1. Documentation Use indexed articles, task guides, manuals, glossary terms, error-code pages, product announcements, release notes, and downloads to find the next safe action.
2. Learning records Authorized ESS users and tenant administrators can review their own training, completion, certificate number, certification, and badge information in their profile areas.
3. Administrator assignments System administrators can assign or amend learning enrollment, completion, certificate numbers, certifications, and badges for individual users in Support Hub administration.
4. Documentation feedback Report a missing guide, unclear step, or product area that needs explanation. Include the user role, product surface, task, and desired outcome so the guidance can be improved.