1. Product coverage Support covers the web portal, Support Hub, Eprecus Desktop, ERP Mobile, ESS Mobile, Achieve Mobile, public API, webhooks, approved connectors, releases, downloads, and service status.
2. Business coverage Support covers workforce records, payroll, time, leave, finance, AP, AR, banking, inventory, procurement, CRM, sales, POS, tenant operators, devices, sessions, billing, communications, and governed business data.
3. Product guidance Support explains product behavior, documented configuration, error codes, safe recovery paths, releases, supported requirements, and available controls.
4. Customer decisions Eprecus does not make a customer's tax, legal, employment, banking, accounting, cybersecurity, approval, or business-policy decision. Customers retain responsibility for approved policy and professional advice.