1. Supported browsers Use a current vendor-supported Microsoft Edge, Google Chrome, Mozilla Firefox, or Apple Safari release. Eprecus supports the most recent major browser version and its immediate predecessor.
2. Required settings Enable JavaScript, first-party cookies, local storage, and TLS 1.2 or newer. Do not use Internet Explorer, compatibility mode, a rooted browser shell, or an unsupported embedded browser.
3. Display and connection Use a 1280 by 720 display at minimum. A 1366 by 768 or larger display is recommended. Use a stable HTTPS connection and start diagnosis at 100 percent browser zoom.
4. Best use The portal is responsive, but payroll preparation, finance review, imports, reporting, large lists, and administration are best completed on a desktop or laptop browser.
5. Access failure Confirm the selected organization, browser version, device time, session state, and service status before opening a case. Include the browser name and version in the case.