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API API and Webhooks task guide

Retry Failed Deliveries Safely

8.5.3 Retry Failed Deliveries Safely Retry one failed delivery only after the destination system confirms it is ready to receive it. Use bulk retry only when the root cause has been fixed and the business owner approves replay. Review the status again after retry so duplicate or out-of-sequence processing is caught early. STRATEGIC TIP: Give every webhook a business-facing name, such as Payroll Export to BI or Store Orders to WMS. Clear names shorten support calls and reduce mistakes during retry decisions.

8.5.3 Retry Failed Deliveries Safely

Retry one failed delivery only after the destination system confirms it is ready to receive it. Use bulk retry only when the root cause has been fixed and the business owner approves replay. Review the status again after retry so duplicate or out-of-sequence processing is caught early.

STRATEGIC TIP: Give every webhook a business-facing name, such as Payroll Export to BI or Store Orders to WMS. Clear names shorten support calls and reduce mistakes during retry decisions.

Source: Eprecus user manuals, vol-07-rest-api-webhooks.pdf