8.6.1 Review Omnichannel and WooCommerce Sync
Open Settings > Integrations > Omnichannel or WooCommerce Sync. Review the connector selector, queue summary, health banner, order state totals, retry indicators, and audit timestamp before taking manual action. Open the queue tabs and separate New, Linked to POS, Fulfilled, Failed, Conflict, and duplicate rows before intervening. Open the affected order and confirm Woo Order, Customer, Payment, Address, Queue State, Conflict Label, Retry History, and Stock Sync. Use the audit trail after each manual intervention so support can prove what was changed, by whom, and against which connector.
Once the order is linked cleanly into the ERP, technical ownership ends. Customer-facing order handling moves to Volume 5, and physical pick, pack, ship, and delivery closure move to Volume 3.