PLATFORM Platform Operations task guide
8.3.4 Cancel a Tenant Contract Open the contract record. Confirm there are no unresolved service or invoice issues. Select Cancel Contract and provide the memo used for audit context. PLATFORM WARNING: Never cancel or suspend service as a shortcut for handling a billing dispute. Confirm contractual authority, pending usage, and communication history before changing service status.
Open the contract record. Confirm there are no unresolved service or invoice issues. Select Cancel Contract and provide the memo used for audit context.
PLATFORM WARNING: Never cancel or suspend service as a shortcut for handling a billing dispute. Confirm contractual authority, pending usage, and communication history before changing service status.
Source: Eprecus user manuals, vol-06-platform-ops.pdf